Tenants

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At Denton Clark Rentals, our aim is to ensure that you find the perfect property to let with a hassle free, enjoyable process from the initial property search to moving in. As a well-established letting agency, have a range of properties to offer from luxury country family homes to city centre apartments. We offer a diverse price range of homes to suit wide ranging budgets across Cheshire, North Shropshire and North Wales, and we specialise in highly sought-after rural character properties.

If you’re looking to fulfil specific requirements, our experienced team are more than happy to discuss these and keep you updated with new and upcoming properties that are suited to you. We will advise you to sign up for Rightmove and On The Market email alerts and recommend that you start searching for rental properties at least two months before you plan to move. We try our very best to be flexible when arranging viewings, but we would also suggest preparing to take time off work for viewings as sometimes we are limited to the current tenant’s availability.

Application/Referencing Process

Once you have viewed the ideal property and decided to proceed with the letting, the next step is the application/referencing process. Before we can commence with this process, we require a non-refundable fee which prospective tenants agree to by signing a letter explaining the process. This fee can be found under Tenants Fees. Once payment has been received we will email you a link to an online form for you to complete and submit information regarding your referencing. All applicants over the age of 18 who will be living in the property must be referenced.

The process consists of a full credit report, employment/income/affordability report and previous landlord/accommodation check, as well as next of kin information and ID check. To help speed this process up, please make sure you have all relevant documentation at the ready e.g. wage slips, tax returns etc. and have correct contact details for your referees e.g. your current landlord and current employer.

If you have any bad credit history, bankruptcy or CCJ against you please let us know prior to this stage, as we want the process to run as smoothly as possible to help you move into your new rental property in no time. If this is the case, we would need to discuss this with the landlord of the property and you must be prepared to pay 6 months’ rent in advance or provide a guarantor.

Our referencing process can be completed online and via email to keep it easy and time efficient for our tenants. If you encounter any issues, there will always be somebody in our office happy to help resolve them.

Tenancy Agreement

Once sufficient referencing has been received, the tenancy agreement can be prepared. This is a detailed legal document stating the terms and conditions of your tenancy and we advise taking time to read this document thoroughly, as it is designed to protect both you and your landlord.

We would normally agree on a term of either 6 or 12 months for the tenancy initially, although some landlords may stipulate a minimum of a 12 month let if they are looking for the security of a longer-term tenant to let to. A longer term can also be arranged if this is the preference of both the tenant and landlord.

The tenancy agreement can be signed electronically online using Echo Sign, which helps to ensure a smooth and efficient administration process.

Deposit and Rent

We require the first month’s rent and a dilapidations deposit equal to one and a half month’s rent, which must be paid at least one week before the start of the tenancy by BACS transfer into our bank account. If it has been agreed that you may keep a pet at the property, then the deposit will be slightly larger (equal to two months’ rent). Your deposit will be protected and registered within the Tenancy Deposit Scheme (TDS) and you will receive a TDS certificate stating this.

If we manage the property, on the move in day we will arrange to meet you at the property at a convenient time to hand over your keys. A professional inventory/schedule of condition will then be carried out before you move in and you will be provided with a copy of the document including photographs and notes of the ingoing condition of the property. You will then be given the opportunity to go through this in your own time and highlight any additions if needed. This document will be required at the end of the tenancy when it comes to deposit return as it is used to compare the ingoing and outgoing condition of the property.

Tenants Fees

Tenants need to pay a holding deposit equal to 1 weeks rent which will be utilised towards the initial payments.

Subject to Terms and Conditions

Frequently Asked Questions

This will all depend on whether the landlord will allow pets at their rental property. You must inform us if you have pets prior to viewing a property and permission must be granted by the landlord in order to be able to keep pets at the property.

Yes, tenants are responsible for maintaining the garden, lawns, driveway, borders etc. unless otherwise agreed at the start of the tenancy.

Before decorating, you must consult us/your landlord to gain permission.

If you feel that you have a problem that needs fixing, an appliance to be repaired, or that maintenance work is needed on a property that we manage, you must contact our property manager immediately, preferably my email, providing as much information as possible with photographs if applicable. We can then inform your landlord and call upon one of our many trusted tradesmen or contractors to attend to the issue at a convenient time for you.

If you have an emergency issue on a weekend or evening, don’t hesitate to contact us on our emergency out of hours number. Please be aware that if the issue or damage was caused by the tenant, then you will more than likely be charged for the call out and repair.

If we do not manage the property you are renting, you must contact your landlord directly regarding any maintenance and repair issues. You will be given all of your landlord’s contact information at the start of the tenancy.

As a tenant you will be responsible for any utility bills at the rental property such a water, gas and electricity, and council tax unless a special agreement has been made with the landlord to include these in the rent. You will also be responsible for a TV license at the property.

If your property has oil fired central heating, then you are responsible for ensuring that oil tank has a sufficient amount oil at all times. If the oil tank is allowed to run completely dry, then the heating system will stop working and the system will need to be bled. This requires the attendance of a plumber and therefore the contractor call out cost with be charged back to you as the tenant.

The landlord of the property is responsible for insuring the building and any furnishings that come with it. However, you will be responsible for insuring your own contents and any personal possessions kept at the property.

No. You must use the property solely for residential purposes unless specifically agreed in advance in writing.

Tenants are not able to leave before the end of the fixed tenancy agreement. At the end of your fixed tenancy term, the tenancy will automatically become a periodic tenancy and will roll on month on month unless the tenancy is either renewed for a further fixed period or terminated.

When a tenant wishes to vacate they are required to give a minimum of one month’s notice in writing from the rent due date, but giving as much notice as possible is greatly appreciated. If the property is managed by Denton Clark Rentals, the notice must be given to us, but if the property is managed by the landlord then the notice must be given directly to the landlord. If a landlord’s wishes to take back possession of their rental property, then they are required to give a minimum of two month’s written notice.

To help prepare the property for handover, you will be issued with vacating notes. The property must be returned in a clean and tidy condition and all sets of keys must be given back. Once the property has been checked out and the landlord is happy with the condition, we will arrange for your deposit to be returned.

Register as a Tenant

Are you looking to rent in Chester or the surrounding areas? We offer exclusive properties to let in Cheshire, North Wales and North Shropshire, and with these properties changing daily, the best way to stay up to date is to take a few moments to register with us.

Simply enter your details and let us know what you require in a property, where you would like to rent and any other information you want to provide. When new properties become available which match your criteria, our dedicated team will keep you informed to ensure you don’t miss out.

Please contact me about the above query. If you wish to cancel this enquiry, please notify us by emailing info@dentonclarklrentals.co.uk and we will ensure your data is destroyed. I have selected below the method(s) I would like Denton Clark to use in contacting me.

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